Question 1

Why is it called “Direct” Health?

Accepted Answer

Because your relationship is direct, you communicate with your doctor, not layers of staff, portals, or insurance barriers.

Question 2

What is Direct Primary Care (DPC)?

Accepted Answer

DPC is a healthcare membership, similar to a gym, that gives you direct access to your physician without billing insurance for routine care. It allows for longer visits, faster communication, and a prevention-focused approach.

Question 3

Do I still need health insurance?

Accepted Answer

Yes. We recommend maintaining insurance for unexpected emergencies, hospitalizations, specialist care, and major medical events. We manage your day-to-day primary care.

Question 4

Do you take patients without insurance?

Accepted Answer

We welcome patients with or without insurance; we simply do not bill insurance for our services.

Question 5

What does the monthly membership include?

Accepted Answer

Unlimited primary care visits, same or next business day appointments, direct physician access, chronic disease management, preventative care, telehealth visits, and personalized health planning.

Question 6

Are there copays or hidden fees?

Accepted Answer

No. Your monthly membership covers your primary care services. Labs and imaging are offered at transparent, reduced cash pricing when needed.

Question 7

How is this different from my current primary care office?

Accepted Answer

We intentionally limit our patient panel, so you receive unhurried visits, faster responses, and a physician who knows your history and long-term goals. Unlike traditional primary care, where panels have 2,500-3,000 patients per provider, our target is to focus on a much smaller patient panel to provide the time necessary to address patients' needs.

Question 8

Can you help me reduce medications?

Accepted Answer

When medically appropriate, yes. Our approach emphasizes prevention and lifestyle strategies to safely simplify care whenever possible.

Question 9

What conditions do you commonly manage?

Accepted Answer

We regularly manage diabetes, prediabetes, hypertension, high cholesterol, thyroid disorders, weight concerns, and mental health conditions such as ADHD, anxiety, and depression.

Question 10

How quickly can I get an appointment?

Accepted Answer

Most appointments are available the same or next business day for established members.

Question 11

Do you offer telehealth visits?

Accepted Answer

Yes. Virtual visits are available for convenience and follow-up care when appropriate.

Question 12

As a small business employer, can I enroll patients with you?

Accepted Answer

Absolutely. Reach out to us directly to discuss how we can help enroll your employees.

Question 13

Are labs or imaging included in the membership?

Accepted Answer

Your membership includes a yearly lab panel. Any additional labs you need are available at our discounted cash prices, far below what you'd typically pay. For imaging, we shop around and send you to the lowest-cost center we can find.

Question 14

Can my visits be billed to my insurance?

Accepted Answer

No, your office visits cannot be sent to your insurance plan for reimbursement.. We specifically operate in a cash-based model so that we do not have any insurance barriers and restrictions. We do recommend you keep insurance coverage for major unexpected life events, specialist care, and emergency care.

Question 15

Is this the same as concierge medicine?

Accepted Answer

Direct Primary Care (DPC) and concierge medicine both offer smaller patient panels and more personalized care. The main difference is how they operate. Concierge practices typically charge a higher annual membership fee and still bill insurance for visits and services. Direct Primary Care uses a simple, more affordable monthly membership and does not bill insurance, which keeps care transparent and accessible.

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